Cadillac Takes Second in JD Power Customer Service Survey

Cadillac Certified Service | Beloit, WI

Cadillac is synonymous with quality and luxury — so it’s no surprise that the brand took one of the top spots in the J.D. Power 2022 U.S. Customer Service Index Study. In this study, the J.D. Power experts ranked automakers based on customer satisfaction in regard to the brand’s auto repair service. Using data from drivers with one-to-three-year-old vehicles, the survey found that Cadillac was among the highest-ranked premium brands.

In the study, customers shared their thoughts on their car’s automaker’s performance across five categories: service facilities, service initiation, vehicle pick up services, service advisors, and service quality. And for the latest iteration of the survey, J.D. Power inquired about the convenience of each brand’s contactless services, such as valets, remote vehicle services, and app-based payment availability.

With these criteria considered, Cadillac scored a whopping 880 out of 1,000 possible points. With a score like that, the brand earned the second-highest spot in the study, outpacing luxury rivals like Audi, Porsche, and BMW.

Never content to rest on its laurels, Cadillac is looking to keep improving its customer experience. The brand is currently gearing up to service electric models like the upcoming Cadillac LYRIQ. If you’re looking to experience the best customer service in Beloit, Wisconsin, bring your Cadillac to Bud Weiser Motors for repairs and maintenance.

Super Cruise™ Towing Capability Included in Cadillac Escalade Update.

2022 Cadillac Escalade Sport | Beloit, WI

The Cadillac Escalade always offers the latest comforts and conveniences. For the latest model year, the Escalade upholds this tradition by adding the latest version of Super Cruise™ to its roster of advanced tech tools.

The new version of Super Cruise™ adds advanced towing capabilities along with the handy Automatic Lane Change feature. In addition to becoming available for the Escalade, the Cadillac CT4 and CT5 sedans can also receive this exciting update. However, these luxury sedans are less suited to towing than the powerful Escalade. As the brand’s flagship luxury SUV, it’s no surprise that the Escalade boasts impressive capabilities. When equipped with the 6.2-liter V8 engine, the Escalade can unleash 420 horsepower and 460 lb-ft of torque, which it harnesses to deliver 8,200 pounds of towing capacity.

If you drive a Cadillac from the 2021 or 2022 model year lineup, you don’t have to miss out on these advanced tech features. You can receive the trailering update for Super Cruise™ via over-the-air updates. If you don’t have the ability to receive updates via OnStar connectivity, you can simply bring your Escalade to our dealership service center. Or if you’re looking to upgrade your daily drive, consider choosing a new or used Cadillac Escalade from Bud Weiser Motors in Beloit, Wisconsin.